Return / Refund Policy

Last Updated: October 24, 2026

At wosmel, we aim to provide a clear and fair return and refund experience. This policy explains our return eligibility, return shipping costs, refund processing time, and procedures for damaged, defective, or incorrect items.

This policy should be read together with our Shipping Policy, Terms of Service, and FAQ. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. 30-Day Return Policy

Eligible items may be returned within 30 days of delivery.

To request a return, please contact our customer service team at service@wosmel.com within 30 days after receiving your order.

Please include your order number, the item you wish to return, and the reason for your request. Our customer service team will review your request and provide instructions.

Please obtain return authorization and confirm the return address before sending any item back.

Return eligibility is subject to the conditions below and applicable consumer protection laws.

2. Return Conditions

When requesting a return, please provide accurate information about the item and its condition.

Where applicable, returned items should be in their original condition and include the original packaging, accessories, and other components supplied with the product.

If an item is damaged, defective, incorrect, or otherwise does not conform to your order, please contact us before returning it so we can review the issue and explain the appropriate resolution.

Any return conditions will be applied subject to applicable law. Nothing in this policy excludes any mandatory right to a refund, repair, replacement, or other remedy.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at service@wosmel.com as soon as reasonably possible.

To help us review your request, please provide:

• Your order number;

• The name or description of the affected item;

• A brief explanation of the issue; and

• Clear photographs of the item and packaging, where available.

After reviewing the information, we will explain the available resolution. Depending on the circumstances, product availability, and applicable law, this may include:

Replacement or reshipment: We may arrange to send a replacement item or reship the affected product.

Exchange: An exchange may be offered where available and appropriate.

Refund: A refund may be provided where appropriate or required by applicable law.

Return Shipping for Damaged, Defective, or Incorrect Items

Where the return is necessary because an item arrived damaged, defective, or incorrect, wosmel will cover the reasonable return shipping costs, subject to verification and applicable law.

Please contact us before returning the item. We will explain the return arrangements and any applicable reimbursement procedure.

You should not incur return shipping costs without first confirming the arrangements with our customer service team, except where applicable law provides otherwise.

4. Returns for Personal Reasons

If you wish to return an eligible item for personal reasons, such as changing your mind, choosing the wrong size, or deciding that the item is not suitable for you, please contact us within 30 days of delivery.

The item must meet the applicable return conditions described in this policy.

Return Shipping for Personal-Reason Returns

For returns requested for personal reasons, the customer is responsible for the return shipping costs, unless applicable law requires otherwise or wosmel agrees to a different arrangement in writing.

Original shipping charges, where applicable, may not be refundable unless required by law or stated otherwise in the applicable offer or policy.

Please contact our customer service team before sending an item back to confirm the return address and procedure.

5. How to Request a Return

Please follow these steps:

1. Email service@wosmel.com within 30 days of delivery.

2. Include your order number and identify the item you wish to return.

3. Explain the reason for the return and include photographs if the item is damaged, defective, or incorrect.

4. Wait for our customer service team to review your request and provide return instructions.

5. Follow the confirmed return procedure and retain your shipping receipt and tracking information where available.

Please do not send a return to an address that has not been confirmed by our customer service team.

6. Refund Processing Time

Once a refund has been approved, we aim to initiate the refund within 5–10 business days.

Refunds will generally be issued to the original payment method where possible.

After we initiate the refund, the time required for the funds to appear in your account may depend on your payment provider, card issuer, or financial institution. Additional processing time may therefore be required before the refund appears in your account.

The 5–10 business day period refers to our intended refund processing time after approval. It is separate from the 30-day return request period and does not guarantee when your bank or payment provider will complete the transaction.

If your refund has not appeared after the applicable processing period, please contact us at service@wosmel.com and include your order number.

All refunds will be handled in accordance with applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@wosmel.com.

We will check whether the order can still be canceled. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

Any cancellation or refund will be handled in accordance with our Terms of Service and applicable law. This section does not affect any mandatory cancellation rights you may have.

8. Shipping and Delivery Timeframes

Our standard estimated delivery timeframes are:

• Order processing: 1–3 business days before shipment.

• Shipping transit: 12–15 business days after dispatch.

• Estimated total delivery time: 13–18 business days from order processing through delivery.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs procedures, public holidays, weather, or other circumstances beyond our reasonable control.

For more information, please review our Shipping Policy.

9. Contact Information

If you have questions about returns, refunds, replacements, or exchanges, please contact us using the information below.

Brand Name: wosmel

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@wosmel.com

Customer Service Phone:
+1 9207608268

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing wosmel. We appreciate your business and will do our best to handle return and refund requests fairly and transparently.