Shipping Policy

Last Updated: October 24, 2026

At wosmel, we aim to provide a clear and convenient shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, tracking information, and how to contact us regarding shipping questions.

1. Order Processing Time

Orders generally require 1–3 business days to process before shipment.

Processing time includes order verification, preparation, and packaging. Business days exclude weekends and applicable public holidays.

Please note that processing time is separate from shipping transit time.

2. Shipping Time

After an order has been processed and dispatched, the estimated shipping transit time is 12–15 business days.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, public holidays, weather conditions, and other circumstances beyond our control.

3. Estimated Total Delivery Time

The estimated total time from order processing through delivery is approximately 13–18 business days.

This estimate combines the order processing time and shipping transit time. Delivery dates are estimates and are not guaranteed.

4. Shipping Confirmation and Tracking

When tracking information is available, we will provide shipping updates after your order has been dispatched.

You can use the tracking information provided in your shipping notification to follow your package's progress.

Tracking updates may take some time to appear after dispatch. If you have questions about your shipment or have not received available tracking information, please contact us at service@wosmel.com.

5. Shipping Address

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

If you notice an error in your shipping address, contact us as soon as possible at service@wosmel.com. We will check whether the address can still be corrected before the order is dispatched.

Once an order has been shipped, we may be unable to change the delivery address.

6. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team with your order number and any available tracking information.

We will review the available shipment details and assist you with the next steps.

Delivery may be affected by customs procedures, carrier delays, severe weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

7. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Please review the shipping charges shown at checkout before placing your order.

8. Lost, Damaged, or Incorrect Orders

If your package appears to be lost, or if you receive a damaged or incorrect item, please contact us at service@wosmel.com.

Please include your order number and a description of the issue. For damaged or incorrect items, photographs of the item and packaging can help us review your request.

We will investigate the issue and explain the available resolution, which may include a replacement, reshipment, exchange, or refund, depending on the circumstances and applicable law.

Please contact us before returning any item so that we can provide the appropriate instructions.

9. Customs Duties and Import Taxes

Depending on the destination and applicable regulations, international shipments may be subject to customs duties, import taxes, or other charges.

Any applicable charges and the party responsible for paying them will depend on the shipping arrangement and relevant local requirements. If additional charges may apply, customers should review the applicable requirements for their destination.

10. Contact Information

If you have any questions about this Shipping Policy, your order, or delivery, please contact us using the information below.

Brand Name: wosmel

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@wosmel.com

Customer Service Phone:
+1 9207608268

We appreciate your business and thank you for choosing wosmel.