Terms of Service

Last Updated: October 24, 2026

1. Introduction

Welcome to wosmel. These Terms of Service govern your access to and use of our website, including browsing our products, placing orders, and using the services available through our online store.

This website is operated by Changsha Binghezi Consulting Services Co., Ltd. Throughout these Terms, the words "we," "us," and "our" refer to wosmel and its website operator.

By accessing our website or purchasing products from us, you agree to these Terms of Service and our applicable store policies. If you do not agree to these Terms, please do not use our website.

These Terms apply subject to any mandatory consumer rights and other legal protections available under applicable law.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes. You must not use our website in a way that violates applicable laws, infringes the rights of others, interferes with website operations, or compromises the security of our services.

We reserve the right to take reasonable measures to protect our website and customers against fraudulent, abusive, or unlawful activity, subject to applicable law.

3. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, colors, and other product information as accurately as possible.

However, the appearance of products may vary depending on your device, screen settings, lighting, or other factors. Product images are provided to help you understand the product and may not reproduce every detail exactly.

Please review the product description, specifications, available options, and other relevant information before placing an order. If you have questions about a product, please contact us at service@wosmel.com.

Product availability may change without notice. We will handle orders and any availability-related issues in accordance with applicable law.

4. Prices and Payments

Product prices and any applicable shipping charges will be displayed on the website or at checkout before you complete your purchase.

Prices, promotions, and product availability may change. Any changes will not affect an order that has already been accepted, except where permitted or required by applicable law.

You agree to provide accurate and complete billing, payment, and contact information when placing an order.

Payments are processed through the payment methods available at checkout. Your payment may also be subject to the applicable terms and policies of the relevant payment service provider.

We reserve the right to review or refuse an order where reasonably necessary to address suspected fraud, unauthorized transactions, pricing errors, or other legitimate issues, subject to applicable law.

5. Orders, Confirmation, and Cancellations

After placing an order, you may receive an order confirmation by email. An order confirmation acknowledges receipt of your order and does not necessarily mean that every order has been finally accepted or dispatched.

Please review your order details carefully before completing checkout.

If you need to change or cancel an order, contact us as soon as possible at service@wosmel.com. We will check whether the order can still be changed or canceled.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible. Any applicable cancellation, refund, or other consumer rights will be handled in accordance with our store policies and applicable law.

6. Shipping and Delivery

Our shipping arrangements are governed by this section and our separate Shipping Policy.

Order Processing Time

Orders generally require 1–3 business days to process before shipment. Processing time includes order verification, preparation, and packaging. Business days exclude weekends and applicable public holidays.

Shipping Transit Time

After dispatch, estimated shipping transit time is 12–15 business days.

Estimated Total Delivery Time

The estimated total time from order processing through delivery is approximately 13–18 business days.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary due to destination, customs clearance, carrier operations, public holidays, weather, or other circumstances beyond our reasonable control.

Where tracking information is available, we will provide shipping updates after dispatch.

Applicable shipping fees will be displayed at checkout before you complete your order.

For more information, please review our Shipping Policy.

7. Returns and Refunds

Our return and refund procedures are governed by this section and our separate Return / Refund Policy.

30-Day Return Period

Eligible products may be returned within 30 days of delivery, subject to the conditions described in our Return / Refund Policy and applicable law.

To request a return, contact service@wosmel.com with your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending an item back. Do not send products to an unconfirmed return address.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at service@wosmel.com. Include your order number, a description of the issue, and clear photographs of the product and packaging where available.

After reviewing the circumstances, we will explain the appropriate resolution. Depending on the situation and applicable law, this may include:

• A replacement or reshipment of the affected item;

• An exchange, where available and appropriate; or

• A refund.

We will explain the next steps before proceeding with the resolution. Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection laws.

Refund Processing

Once an eligible refund has been approved, it will generally be issued to the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

For complete return eligibility requirements and refund procedures, please review our Return / Refund Policy.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate information when making a purchase.

You are responsible for reviewing your shipping address, billing information, email address, and other order details before submitting your order.

If your information changes or you discover an error, please contact us as soon as possible. We will determine whether the relevant information can still be updated, depending on the status of your order and applicable law.

9. Intellectual Property

Unless otherwise stated, the website's content, including text, graphics, design elements, logos, photographs, and other materials, is owned by or used with permission by the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without the necessary authorization, except as permitted by law.

Nothing in these Terms transfers any intellectual property rights to you.

10. Third-Party Services and Links

Our website may include links to third-party websites, payment providers, delivery services, or other external resources.

These third-party services may operate under their own terms and privacy policies. We do not control all aspects of third-party services and are not responsible for their independent policies or practices, except where responsibility cannot be excluded under applicable law.

Your use of third-party services may be subject to additional terms imposed by the relevant provider.

11. Website Availability and Changes

We may update, modify, suspend, or discontinue certain website features, content, or services when reasonably necessary for maintenance, security, business operations, or other legitimate purposes.

We will take reasonable steps to maintain website functionality, but we do not guarantee uninterrupted or error-free access at all times.

Nothing in this section affects any rights or obligations that cannot lawfully be excluded or limited.

12. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, our website and its content are provided subject to the terms and limitations described in these Terms.

We do not exclude or limit any warranties, guarantees, remedies, or liabilities that cannot lawfully be excluded or limited.

To the extent permitted by applicable law, we will not be liable for losses arising from circumstances beyond our reasonable control. Any other limitation of liability will apply only to the extent permitted by the law governing the relevant transaction.

Nothing in these Terms limits your mandatory statutory consumer rights.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Please review our Privacy Policy to understand our data handling practices and the privacy choices available to you.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business operations, website features, services, or applicable legal requirements.

When we make changes, we will publish the updated version on this page and revise the "Last Updated" date where appropriate.

Changes will apply in accordance with applicable law. Your continued use of the website after updated Terms are published does not remove any rights you may have under applicable law.

15. Governing Law and Consumer Rights

These Terms are subject to applicable laws and regulations.

Depending on your location and the circumstances of your purchase, you may have mandatory consumer rights that cannot be waived by these Terms. Nothing in this document is intended to exclude or restrict those rights.

Where a particular legal requirement applies to your transaction, that requirement will take precedence over any inconsistent provision of these Terms to the extent required by law.

16. Contact Information

If you have any questions about these Terms of Service, your order, or our store policies, please contact us using the information below.

Brand Name: wosmel

Website Operator:
Changsha Binghezi Consulting Services Co., Ltd.

Business License Entity:
Changsha Binghezi Consulting Services Co., Ltd.

Registered Address:
Room 366, Buildings 1-4, 1-6 and 1-8,
Jinqiao Market Cluster, Huangjinyuan Subdistrict,
Xiangjiang New Area, Changsha, Hunan, China

Customer Service Email:
service@wosmel.com

Customer Service Phone:
+1 9207608268

Thank you for visiting wosmel and choosing our store.